SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My Blog (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Jó ár-érték arány. Árához képest jól is szól.
Delivery 3 weeks, excellent headphones, wife satisfied, product and store recommend
We went to Minsk for a little more than a month. Sound good. You can put music on pause and answer calls from headphones.
For its price, headphones are cool! Good sound, beautiful design, comfortably sit in the ears (despite the big enough size). The box for them is very nice and comfortable. Of the minuses-not long keep the charge (about two hours), the left earphone is discharged faster, and also the cord, which comes complete and is not suitable for normal, fast charge, therefore, it is desirable to use your own. But for such a budget cost, this is an excellent option. If you want the perfect quality-take Wireless from Xiaomi eirdots, they certainly win everything, but also more expensive once in 5. In general, the order is satisfied and recommend.
We reached the lozov, Kharkov region. For a month. Sound good. The quality of the headphones is good. In the ears sit perfectly. I recommend the product to this store.
Thanks for fast shipment. Fast shipping. In the work did not try.
Excellent Product, delivery time was better than expected
Delivery is fast, 2 weeks in Zaporozhye. I bought it for a joke, relying on reviews. People who write that good sound, are you serious? The sound is disgusting, well, in principle for such a price, I did not expect that it will be normal or at least close to normal. It will work unless for watching yutubchik, but listening to music through these headphones is not to respect yourself.
Connected without problems even to the button phone. As long as everything is OK
For its price, well, straight very, very... the sound is excellent... the daughter is delighted...
i RECEIVED the item on time struggle a little bit to connect the store did help to connect it but it worked before I try those tricks battery doesn't drop quickly if it's changed half only one works which is fair love it so far
I got a week earlier. The colors identical to the photos They're guys as far as the headphones are slightly long, but they're still good.
16 to Chii とどき with. Easy, つかい is easy. The did take!
Works good, haven't landurig used. But the 1e impression is good price/quality.
Fast delivery. Headphones are great, quality of sound is excellent. I highly recommend.
Works very well on the other hand a little hard to hold them in the ear but received very quickly as soon as we get them out of the box the iPhone recognizes them I love thank you